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Leadership Lessons From Outer Space ? HBS Working Knowledge

Companies can't afford to lose hard-won customers, but in truth some are more important to keep than others. Recent research by Sunil Gupta and Aur?lie Lemmens explains how to find them...

http://hbswk.hbs.edu/item/7782.html Leadership Lessons From Outer Space ? HBS Working Knowledge

Leadership Lessons From Outer Space ? HBS Working Knowledge

Companies can't afford to lose hard-won customers, but in truth some are more important to keep than others. Recent research by Sunil Gupta and Aur?lie Lemmens explains how to find them...

http://hbswk.hbs.edu/item/7782.html Leadership Lessons From Outer Space ? HBS Working Knowledge

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